Business Hours

Allied Community Resources business hours are Monday through Friday 8:00 A.M. to 5:00 P.M. EST.

How can I request information?

Please submit your request in writing as a PDF attachment to ACR@alliedgroup.org
**Requests must include your full name, date of birth or last four of your social security number, and what you are requesting.

Or click below to access our online form
Request Form

Processing Times

Document submissions are processed in the order in which they are received. Please see the processing times for your specific documents. If the processing time has passed, contact Customer Service. Please note, the processing time begins when the document is received by Allied.

Providers:
New Hire Applications: 5-7 business days

Employers:
Referrals: 3 business days
Reassessment/Revision: 5 business days
Legal Paperwork: 5 business days
Personal Information Update: 5-7 business days
Tax Paperwork: 5 business days
Hospitalizations: 2 business days

General:
Request for Information: 5-7 business days
Non-payment Inquiries: 1 business day
Employment Verification: 5-7 business days

Why did I receive a Robo-Call?

Allied sends automated calls out during the week to inform employers of errors with employee’s hours. If you receive call and are unsure what it said, please contact Customer Service we are happy to help!

Thursday evenings an automated call is sent out to inform employers of how many providers will be paid the following day. Employee’s also receive a call confirming their payment on Friday.

If you need to update your phone number, please click here or you may speak to a Customer Service Representative.