Allied Community Resources solicits input from consumers, customers, families, Waiver Program providers and provider agencies in a variety of ways through telephone conversations, internet communications, written and telephone surveys and comments from funding sources.

SATISFACTION WITH SERVICES

Satisfaction surveys solicited for fiscal intermediary customers regarding the quality of the fiduciary services provided by ACR resulted in an average overall satisfaction rating of ninety-four percent (94%).

• CT PCA Waiver Program participants’ who rated their overall satisfaction as "Very Good" to "Excellent" averaged 93%.
• Satisfaction surveys solicited for the CT ElderCare Homecare PCA Services Program participants, regarding the fiduciary services provided by ACR, resulted in an overall satisfaction rating of ninety-six percent (96%).
• An average overall satisfaction rating of eighty-seven percent (87%) was obtained from the CT ABI Waiver Program self directed participants/employers.
• An average overall satisfaction rating of 94% was obtained from the CT DDS case managers, participants and families.
• CT MFP Program participants’ who rated their overall satisfaction as "Very Good" to "Excellent" averaged 93%.

OVERALL SATISFACTION. The averages of related satisfaction measures included:

• Payroll and payment processes - 95% percent satisfied
• Customer service - 93% percent satisfied
• Training - 99% percent satisfied
• Application processes - 93% percent satisfied

OUTCOMES

ACR’s services center on three main areas: processing, outreach and training. All three are provided statewide in Connecticut and all three areas have continued the rapid growth trend experienced over the past several years. Allied provided fiscal intermediary services to over 4,000 active participants in six major programs.

FINANCIAL MANAGEMENT SERVICES

PROCESSING PAYROLL AND VENDOR PAYMENTS. Allied processed over 125 million dollars in payments on behalf of 4,699 individuals during our fiscal year which ended June 30, 2011! There were 7,634 individual providers paid, 96,622 paychecks generated, and 207,937 invoices and timesheets processed.

• ABI Medicaid Waiver Program invoices were processed totaling over 36 million dollars, for services to over 399 ABI program participants.
• There were 3,625 active personal care assistants on the payroll for the PCA Medicaid program. They provided services to 872 PCA Medicaid Waiver consumers for a total payroll of 21 million dollars.
• The state-funded Personal Care Assistance Pilot program converted to Waiver services in July and distributed over 7 million dollars on behalf of 415 individuals who chose to self-direct their own services.
• The Money Follows the Person (MFP) Medicaid Waiver and State-Funded Demonstration Program provided services for 440 program participants and processed over 4.9 million dollars on their behalf.
• The DDS Fiscal Intermediary program, including the Autism and DCF Pilots, processed over 55 million dollars for 2,481 individuals.
• The new Alabama Personal Choices Pilot program provided services to 92 participants and processed over $658,000 in payroll payments.

TRAINING SERVICES

Allied is not just about processing millions of dollars for our customers’ services; we also provide important training to individuals. During fiscal year 2011, a total of 1,414 individuals and employers received training on acquired brain injury, person-centered planning and household employer responsibilities.

"Over 8,500 ABI Waiver Program Providers have received Basic ABI, Self-Determination and Advanced Training since 1999.

 

ACQUIRED BRAIN INJURY TRAINING.

Since Allied began providing Waiver program services in 1998, we have been responsible for the training of thousands of individuals. A total of 8,513 providers have received ABI training since the start of the program. During fiscal year 2011, a total of 890 individuals attended live and video trainings throughout Connecticut on acquired brain injury, person-centered planning and advanced skills.

HOUSEHOLD EMPLOYER TRAINING

Four of our programs - the PCA Medicaid Waiver, the Elder Homecare PCA Services, the DDS program and the Money Follows the Person Program - included visiting individuals in their homes to provide enrollment and training for household employer responsibilities.

ACR trainers also assisted individuals with their State and federal applications for employer status. Once enrolled, the individuals hire and direct their own personal assistants, allowing them the opportunity to live and work in their communities. ACR provided household employer training to 542 individuals during fiscal year 2011 - a 42 percent increase compared to the previous year. The Elder and MFP programs accounted for the growth..

OUTREACH SERVICES

Waiver outreach services are performed throughout Connecticut and provide a directory listing of approved providers for the Waiver and Pilot program participants to hire from. ACR travels to job fairs, universities, training centers, conferences, businesses and community locations to provide information about employment opportunities working for program participants. Outreach activities contributed to the processing of 5,581 provider applications for the fiscal intermediary programs and included 18 presentations, displays, and events and the distribution of 3,232 fliers, applications, correspondences and media communications.

This report was updated with information through July 30, 2011.

"Creating Opportunities for People"

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